We Want You to Enjoy Your Game!
At DiceBound, we aim to provide you with the best board games and gaming experience. If for any reason you are not satisfied with your purchase, you can return or exchange your item following the guidelines below.

Return and Refund Conditions

• Physical board games: Return within 30 days of purchase, as long as the game is still in its original, unopened packaging.
• Opened games: If the game is defective or damaged, we will gladly offer you an exchange or a full refund.
• Digital content: Unfortunately, digital games and downloadable materials (like expansions or codes) are non-refundable, unless they are defective or unused.

Please include proof of purchase (receipt or order confirmation) with your return.

How to Request a Refund

To initiate your return, please get in touch with our customer service team at [email protected] with your order information.

Once we receive your return, we’ll process your refund within 7 business days. You’ll be refunded to the original payment method or issued store credit.

If your game is defective, our team may need to verify the issue before processing the refund.

Exchanges

If you received the wrong game or if it’s defective, we’ll exchange it for the same item or a similar one of equal value.

Exchange requests must be made within 30 days of purchase.

Return Shipping Costs

You are responsible for return shipping costs, unless the item is defective or we made an error with your order.

Shipping fees are non-refundable.

Missing or Delayed Refunds

If you haven’t received your refund after the stated processing time, please check with your bank or payment provider.

For further assistance, feel free to reach out to us at [email protected].

Note: We may update our Refund Policy from time to time. If you have any questions, don’t hesitate to contact our friendly support team.